RETURNS & EXCHANGE POLICY

We Stand Behind Every Order—Your Success is Our Priority

As a trusted wholesale magnetic jewelry manufacturer and OEM/ODM supplier serving B2B buyers globally, RainSo stands behind every shipment with straightforward, fair policies designed to protect both our partners and our reputation.

Fast & Hassle-Free Resolution

Quality issues? We handle them quickly. Please submit any return or exchange request within 30 days of receiving your order. Simply provide your order number, affected quantity, clear photos of the concern, and packaging details. We don’t require pre-approval for minor cosmetic issues—just let us know what happened. For significant defects, we’ll arrange replacement, rework, credit, or refund based on the situation and our agreement.

Built for Bulk Buyers

Shipping damage or loss? We manage freight claims directly—one less headache for you. For bulk deliveries FOB China, transport liability transfers after signed receipt, though we’re happy to arrange cover or discuss alternative Incoterms.

What We Guarantee

All custom orders meet approved specifications—matched samples, drawings, materials, finishes, sizes, logos, and packaging. Non-quality-related returns (change of mind, inventory concerns) aren’t eligible for standard returns, but we’re always open to discussing solutions that work for both of us.

What We Don’t Cover

User error, misuse, improper storage, normal wear, or unauthorized modifications aren’t eligible for return. Signed contracts and agreed Incoterms take priority.

Questions about a specific order?

Let’s talk. We’ve built our reputation by treating each partner fairly.